Frequently Asked Questions
Answers to all your questions about xbijee
From opening an account to withdrawing money via bKash — find detailed answers about every step of playing at xbijee.
Welcome to xbijee — a trusted online gaming and sports betting platform for Bangladesh. On this FAQ page we have provided direct answers to the most commonly asked questions — covering account registration, deposits and withdrawals via bKash and Nagad, cricket betting, slot games, bonus terms, responsible gaming and more. If you cannot find the answer to your question here, our 24/7 live chat support is always ready to help.
Section 01
Account and Registration
To open an account at xbijee you need an active mobile number and a valid email address. Fill in your name, mobile number, password and date of birth on the registration form. Please note that xbijee is only for people aged 21 and above. The entire process takes just a few minutes.
No, under xbijee rules each person may hold only one account. Creating multiple accounts from the same mobile number, email or device is strictly prohibited. If multiple accounts are detected, all of them may be suspended and any bonuses will be cancelled.
Click the "Forgot Password" option on the login page. Enter your registered mobile number or email and submit the OTP code you receive. Then create a new strong password. If you have trouble, contact xbijee live chat support.
xbijee verifies identity to ensure safe gaming. You may be asked to submit a photo of your national ID or another government-issued ID. Once verification is complete, your transaction limits are increased and your account security is strengthened.
Yes, xbijee is fully mobile-friendly. You can log in easily from any Android or iOS browser. The site adjusts automatically to fit a mobile screen, so you get the full experience without a separate app.
Section 02
Deposits and Withdrawals
Deposits made via bKash are usually credited instantly. The funds appear in your xbijee balance immediately after the transaction is complete. During periods of high network traffic it may take up to a few minutes. ৳100 is the minimum deposit amount.
Withdrawal requests from xbijee are generally processed within 30 minutes to 3 hours. This timeframe applies to all supported methods — bKash, Nagad, Rocket and Upay. The minimum withdrawal amount is ৳1,000.
Yes, Nagad is one of the supported payment methods at xbijee. The minimum deposit is ৳100 for all methods — bKash, Nagad, Rocket and Upay. xbijee does not charge any additional fees, but your mobile banking provider's own transaction fees may apply.
If your withdrawal takes more than 3 hours, contact xbijee live chat support. Providing the transaction ID and time will help our team resolve the issue quickly. In most cases, delays happen because account verification is incomplete.
Yes, both Rocket and Upay are supported at xbijee. You can use these methods for both deposits and withdrawals. The minimum withdrawal is ৳1,000 and the processing time is 30 minutes to 3 hours.
Section 03
Games and How to Play
To bet on BPL matches, go to the cricket section of xbijee. Select an ongoing or upcoming match, choose your preferred market (match winner, top scorer, wickets, etc.), enter your stake and confirm. You can also bet on live matches. Read the odds carefully before placing a bet.
xbijee offers slot games from well-known providers including PG Soft, Pragmatic Play and JILI. You will find many popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and Super Ace. Each game has its own theme and features — including free spins, bonus rounds and multipliers.
RTP (Return to Player) is the theoretical percentage of wagered money that a game returns to players over the long term. For example, a 96% RTP means that for every ৳100 bet, an average return of ৳96 is expected — but this is an average across millions of spins and is not a guarantee for any individual session. Understanding volatility is equally important.
Yes, xbijee's live casino games work well in a mobile browser. You can enjoy live dealer roulette, baccarat, blackjack and other table games from your mobile at any time. A good internet connection makes the experience even smoother.
xbijee works with third-party audited software providers that use Random Number Generator (RNG) technology. This ensures that every spin and card deal is completely random and independent of previous results. We are committed to ensuring fair play.
Section 04
Bonuses and Promotions
New members receive a 200% bonus on their first deposit up to ৳15,000. Example: deposit ৳1,000 and receive a ৳2,000 bonus — giving a total balance of ৳3,000. A 20x wagering requirement must be met to use the bonus. The bonus is added automatically when you make your first deposit.
A wagering requirement is the number of times you must bet the bonus amount before you can withdraw it. At xbijee this is 20x — meaning if you receive a ৳2,000 bonus, you need to place a total of ৳40,000 in bets before the bonus balance becomes withdrawable. The time limit for meeting the requirement is stated in the bonus details.
At xbijee you move up VIP levels automatically by playing regularly. There are four levels: Bronze (up to 0.4% weekly cashback), Silver (0.8%), Gold (1.1%) and Platinum (1.5%). The more active you are, the faster you progress and the better the benefits you receive.
The rules for using a bonus are specified in the terms of each promotion. Some bonuses are for slots or casino games only, while others can also be used for sports betting. Read the terms and conditions of the relevant bonus carefully before claiming the welcome bonus.
Yes, xbijee runs limited-time promotions for various special occasions. Special cashback, free bets or bonus offers may be available during Eid, the BPL tournament, the IPL season or other notable events. Check the promotions section of the site regularly for the latest offers.
Section 05
Safety and Responsible Gaming
xbijee uses SSL encryption technology to protect all your personal and financial information. We never sell your information to third parties. Read our privacy policy for more details.
Yes, xbijee is only for people aged 21 and above. Your age is verified at the time of registration. Opening an account by anyone under age is strictly prohibited and any such account will be closed immediately upon detection.
xbijee takes responsible gaming seriously. You can set your own deposit limits, betting limits or session time limits. There is also an option to self-exclude — suspending your account for a set period if needed. Visit the responsible gaming page for more details.
To self-exclude, contact xbijee live chat support or apply directly from your account settings. You can choose a break of 7 days, 1 month or a longer period. All marketing communications will also be paused during this time.
The xbijee support team is available 24 hours a day, 7 days a week via live chat in Bengali. You can start a live chat from any page on the site. You can also reach us by email at: [email protected]
Need Help?
Still have questions?
Our support team is always here for you. Get in touch using any of the options below.
Live Chat
Get instant support in Bengali 24/7. Start a live chat from any page on the site.
Email Support
For detailed questions, email us at: [email protected] — we respond quickly.
Help Pages
Responsible Gaming, Terms and Conditions and About Us pages have more information.
Join xbijee now
Play on a trusted platform for Bangladesh — easy transactions with bKash, Nagad and Rocket, plus 24/7 support in Bengali.